Smart Payments
Smart Communication
Smart Environment
Smart Usage
How can SmartHub help you control your account?
Our SmartHub web portal or mobile app will keep you informed and will show you where to save time and money on your bills.
Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
Alerts & Notifications: It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most energy, you can make money-saving decisions about your account. Imagine opening your bill and seeing an amount less than expected.
Outage Reporting: Need to report a power outage? Smarthub is the fastest and easiest way to let us know when your power goes out. When a severe storm knocks out power to a high number of our members, our phone lines can quickly become overloaded. With Smarthub, you can avoid the busy signals and report outages with a few simple taps on your mobile device.
SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.
Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Register your SmartHub account
Locate your new account number (instructions below) and get registered!
Download the new app!
Manage your account on the go from anywhere at any time!
Activate the features you want
This is your opportunity to give features like paperless billing and Auto Pay a try!
Setting Up SmartHub: Frequently Asked Questions
Both platforms are part of Carroll Electric’s online account management system for members.
The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information.
Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from Carroll Electric about your monthly bill being ready to pay online, your account number is provided in that email. You can also call our office at 800-232-7697 for assistance.
Downloads:
- Where to find your account number on your bill (pdf)
(modify as needed for your registration process):
Members can sign up for SmartHub via the Login Page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
- Residential members will need to have their account number on hand before starting this process.
- Commercial members will need to have the tax ID number for their business.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.
You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.
What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.
Downloads:
- Register for SmartHub on the Web (pdf)
We highly recommend you register your account with SmartHub from a computer or through your smartphone's web browser. The SmartHub app often provides errors during registration.
Once you have registered your SmartHub account, visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately.
Downloads:
- Download App and Register for SmartHub on Mobile Device (pdf)
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- You can then choose your preference by selecting On or Off for paperless billing
On the app:
- Select Settings
- Select Paperless Bill Settings
- Then, you can select On or Off for paperless billing
Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to update your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Add email address or phone number
- Enter verification code to activate
- Click on Manage Notifications to update/change SMS and email alerts
For information on registering for SmartHub, please visit https://cecpower.coop/what-smarthub.
*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
Once you have your text and/or email addresses set up, do the following:
- Click Notifications
- Manage Notifications
- Billing or Service or Usage
- Select Text Message and/or E-mail options
- Log in to SmartHub.
- Click Notifications
- Manage Notifications
- Billing or Service or Usage
- Select Text Message and/or E-mail options
Auto Pay is a convenient option to pay your bill each month.
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize Carroll Electric to withdraw funds from your selected account to pay your monthly bill on the due date.
No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.
First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay.
On the website:
- Click on Billing & Payments
- Click on Auto Pay Program on the sidebar
- Click on Sign Up for Auto Pay
- Accept the Terms and Conditions then follow the instructions.
On the app:
- Select Pay My Bill
- Select Auto Pay Program
- Follow the instructions above.
You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your [name] bill.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts
- Follow the instructions to provide a bank account or card information.
- You can add multiple bank accounts and cards under your stored payment accounts.
On the app:
- Select Pay My Bill
- Select Stored Payment Accounts
- Select Add a Payment Method
- Select which type of card or bank account information you will provide
- Follow the instructions to provide a bank account or card information.
SmartHub Video Lessons
Register your account (Web Portal)
Other Frequently Asked Questions
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
Visit https://cecpower.coop/bill-pay-options to view all payment options.
Yes.
On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.
On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.
You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
You can report a power outage by calling 800-232-7697 or reporting an outage through our SmartHub website at https://cecpower.smarthub.coop/Login.html or SmartHub mobile app.
On the website:
- Log in to your SmartHub account
- Click Report an Issue/Inquiry in the top right corner
- Select the Other Issues/General Inquiry button
- Choose your issue or inquiry from the drop-down menu
- Provide the information requested
- Select Submit.
- You can view the status of your request or inquiry on the website.
On the app:
- Log in to your SmartHub account
- Select Contact Us
- Select your issue or inquiry from the menu
- Please provide the information requested
- Select Submit.
As the cooperative continues to grow, so does the need for better information availability to the membership. These enhancements are ways we can provide a higher level of member satisfaction for the majority of our members.
All of these changes are within the normal operating budget of the cooperative. There will not be a rate increase with regards to these changes.
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Major projects often provide scammers with opportunities to steal your personal information.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a [name] Employee, please report it to us at [email address]
Get Support
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!
Address: 350 Canton Rd. N.W., Carrollton, OH, 44615
Phone: (800) 232-7697
Email: info@cecpower.coop