Privacy Policy

Thank you for visiting Carroll Electric's website and reviewing our privacy and security notice. We remind you that if you link to a site outside of Carroll Electric, you are subject to the policies of the new site. 

Here's how we handle information about your visit to our website: 

If you're just browsing our website, we collect the same basic information that most websites collect, whether you have a Carroll Electric account or not. The information that we collect includes: 

  • The name of the Internet domain from which you access our site, for example abccompany.com;
  • The Internet address from which you access our site (this is usually a number that is automatically assigned to your computer by your Internet service provider);
  • The type of browser and operating system used to access our site;
  • The date and time you access our site;
  • The Internet address of the website from which you linked directly to our site, if any, for example a search engine such as www.google.com.  

This information is primarily collected for statistical analysis and technical improvements to the site. We use software programs to create summary statistics, which may be used for such purposes as assessing what information is of most and least interest, determining technical design specifications and identifying system performance or problem areas. 

If You Send Us Personal Information 

If you choose to provide us with personal information, such as by sending an e-mail or by filling out a form and submitting it through our website, we will use information to respond to your message or fulfill the stated purpose of the communication. 

Remember e-mail is not necessarily secure against interception. If your communication is sensitive or includes personal information you may prefer to send it to us by postal mail or drop it off in person. 

All other personal information that is not collected through this website and which we may have on file for the purpose of servicing your account, is stored on secure servers not accessible via the Internet. 

Cookies

Cookies are small bits of text that are either used for the duration of a session, or saved on a user's hard drive in order to identify that user, or information about that user, the next time that user logs on to a website. We store cookies on your computer hard drive if you fill out and submit one of the online forms on our website. This information is only used to repopulate the data fields that are on these online forms any time you return to them. 

Contact Us

Should you need immediate assistance please call 1-800-232-7697. Outages should be reported to 1-800-232-7697 or through the SmartHub app. Any specific questions about your Carroll Electric account or your electric bill should be handled in person or by phone during regular office hours, Monday through Friday, 7:30 a.m. - 4:30 p.m.