Q: Why don't I see a Carroll Electric Cooperative truck near my home?
If you're experiencing an outage, our crews are working as quickly and safely as possible to restore your power. Outages can be caused by numerous reasons - the cause may be down the road or at a substation miles away.
Q: Is my outage isolated?
Check your breaker box first. If some of your lights or appliances are still working within your home, chances are the trouble is probably within your own electrical system. Call your neighbors to determine if they are without power too. This helps determine if the problem is a line or transformer issue.
Q: How do I sign up for Outage Alerts?
First, you need to create a Smarthub account at https://cecpower.smarthub.coop/ui/#/login
If you would like to receive notifications via text, click Settings > Contact Methods > Add Phone.
To sign up for different types of notifications, click Settings > Manage Notifications > and select the dropdown box labeled Service. Feel free to sign up for additional notifications found in the Billing and Miscellaneous dropdown boxes.
If you need assistance, please call us at 800-232-7697.
Q: How frequently is the outage map updated?
The outage map is updated every 5 minutes.
Q: Does the outage map reflect only Carroll Electric Cooperative outages?
Yes, this map is designed for services and members of Carroll Electric Cooperative only.
Q: What happens during a large-scale weather event?
Due to the nature of restoration efforts, keep in mind the outage map may be updated less frequently as crews work to resolve complications that may arise in the field.
Q: Why can't I zoom in directly to my house in the outage map?
Because the cooperative's service territory is rural, we limit the degree of which you can zoom into the map to protect member privacy.
