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Payment Assistance

Carroll Electric knows that good people occasionally fall on hard times. That's why we make payment arrangements with our consumer-members. If you are having a difficult time paying your bill because you recently lost your job or are dealing with unforeseen illness or another issue out of your control, please contact the office at 1-800-232-7697.

If you think you may be late paying your electric bill please contact the cooperative immediately to find out if you can make a payment arrangement or if we can direct you to an assistance program. Eligibility requirements vary. 

Assistance programs

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©2025 Carroll Electric. Your not-for-profit member-owned electric cooperative.

  • Annual Meeting & Voting
  • Outage Map
  • SmartHub
    • What is SmartHub?
  • Residential
    • Rates & Service Charges
    • Understanding your bill
    • Bill Pay Options
    • Payment Assistance
    • Paperless Billing
    • Capital Credits
    • Service Entrance Guidelines
    • Do We Service Your Address?
    • Start Service
  • Business
    • Rates, Service Charges
    • Start Service Business
  • Community
    • People for People Fund
    • Co-op Connections Card
    • OurSolar
    • Scholarships
    • Youth Tour
    • Educational Demos
    • Scam Alert
  • Energy Savings
    • Rebates & Incentive Programs
    • Save Energy & Money Apps
    • Energy Efficiency calculators
    • Renewable Energy
  • Magazine
  • About Us
    • About Carroll Electric
    • About Touchstone Energy
    • Hours & Location
    • Non-discrimination statement
    • Employment
    • Membership Value
  • Electric Vehicles (EV)