Carroll Electric operates as a not-for-profit business, owned by the members we serve. When you pay your electric bill each month, you are accumulating equity in your cooperative through capital credits allocations. Margins in excess of the cost of serve members are used as operating capital. When the cooperative realizes a positive margin (excess of income over expense), the margins are allocated through a capital credits system according to each member's usage.
Capital credits are refunded on a 20-year rotation when the board determines that it will not jeopardize the financial condition of the cooperative. Your capital credits allocation is credited on your December bill or sent in the form of a check to members who may have moved out of Carroll Electric's service territory. Click here for a pdf explaining capital credits.
Moving off Carroll Electric lines?
Call to provide us with your forwarding address, so that we know where to send your Capital Credits Check.
Unclaimed capital credits
Call us if you see your name on the list of unclaimed capital credits. Provide the last four digits of your SSN and a forwarding address, so that we know where to send your Capital Credits Check.
Inquiries about Capital Credits should be forwarded to 1-800-232-7697 during regular business hours Monday through Friday, 7:30 a.m. to 4 p.m.